Acceptable Use Policy

1. Overview

This Acceptable Use Policy ("Policy") governs the use of our rewards platform ("Platform") that enables customers to create, customize, and manage points-based and milestone reward programs. By using our Platform, you agree to comply with this Policy and all applicable laws and regulations.

2. Permitted Uses

2.1 Platform Features

You may use our Platform to:

  • Create turnkey reward programs using our pre-built templates
  • Design customized points and milestone programs for your business
  • Configure reward structures, point values, and redemption options
  • Manage customer enrollment and participation
  • Track and analyze program performance
  • Integrate with your existing business systems via approved APIs
  • Customize program branding and user experience within platform guidelines
2.2 Program Content

Your reward programs may include:

  • Legal products, services, and experiences as rewards
  • Educational or promotional content that complies with applicable laws
  • Gamification elements that encourage positive customer engagement
  • Marketing materials that are truthful and not misleading
  • Integration with legitimate third-party services and vendors

3. Prohibited Uses

3.1 Illegal or Harmful Activities

You may not use our Platform to:

  • Violate any local, state, national, or international law or regulation
  • Create programs that facilitate illegal gambling or unauthorized lotteries
  • Offer rewards involving controlled substances, weapons, or other prohibited items
  • Engage in money laundering, fraud, or other financial crimes
  • Violate intellectual property rights of others
  • Distribute malware, viruses, or other malicious code
3.2 Deceptive Practices

You may not:

  • Create misleading or false reward programs
  • Misrepresent point values, redemption rates, or program terms
  • Use deceptive marketing tactics to drive program enrollment
  • Create "phantom" rewards that cannot reasonably be fulfilled
  • Manipulate program data or artificially inflate participation metrics
  • Engage in bait-and-switch tactics with reward offerings
3.3 Harmful Content

Programs may not include:

  • Content that is defamatory, harassing, or threatening
  • Discriminatory content based on race, religion, gender, sexual orientation, disability, or other protected characteristics
  • Adult content or materials inappropriate for minors (if program is accessible to minors)
  • Content that promotes violence, self-harm, or dangerous activities
  • Overload our systems with excessive API calls or data requests
  • Spam, unsolicited communications, or excessive promotional content
3.4 Platform Abuse

You may not:

  • Attempt to reverse engineer, hack, or compromise platform security
  • Create multiple accounts to circumvent program limits or restrictions
  • Use automated systems to artificially generate points or manipulate programs
  • Share login credentials or allow unauthorized access to your account
  • Overload our systems with excessive API calls or data requests
  • Use the platform to compete directly with our services

4. Program Compliance Requirements

4.1 Legal Compliance

All reward programs must:

  • Comply with applicable consumer protection laws
  • Meet advertising and marketing regulations in your jurisdiction
  • Include clear, accurate terms and conditions
  • Respect data privacy laws (GDPR, CCPA, etc.)
  • Comply with tax reporting requirements where applicable
  • Meet accessibility standards for disabled users
4.2 Financial Responsibility

You are responsible for:

  • Funding all promised rewards and maintaining adequate reserves
  • Accurate accounting of point liabilities and program costs
  • Compliance with financial services regulations if applicable
  • Proper tax handling of reward distributions
  • Transparent communication of any program changes affecting earned rewards
4.3 Data Protection

You must:

  • Obtain proper consent for data collection and processing
  • Implement appropriate security measures for customer data
  • Respect customer privacy preferences and opt-out requests
  • Only collect data necessary for program operation
  • Provide clear privacy notices to program participants

5. Content and Data Standards

5.1 Quality Standards

All program content must be:

  • Professional and appropriate for your intended audience
  • Free from spelling and grammatical errors that could confuse users
  • Culturally sensitive and inclusive
  • Compliant with platform branding guidelines
  • Updated regularly to maintain accuracy
5.2 Data Accuracy

You are responsible for:

  • Maintaining accurate customer records and point balances
  • Promptly correcting any data errors or discrepancies
  • Providing customers with access to their program data as required
  • Ensuring point calculations and redemptions are mathematically correct
  • Ensuring order, shipping and other program data is updated and correct

6. Third-Party Integrations

6.1 Approved Integrations
  • You may only integrate with third-party services approved by our platform
  • All integrations must maintain the same security and privacy standards
  • Third-party services must have legitimate business purposes
  • Integration data sharing must comply with applicable privacy laws
6.2 Vendor Relationships
  • You are responsible for vetting all non Somcan reward vendors and suppliers
  • Vendor agreements must ensure reliable reward fulfillment
  • You must have backup arrangements for critical reward categories
  • All vendor relationships must comply with applicable procurement laws

7. Account Management

7.1 Account Security

You must:

  • Use strong, unique passwords and enable two-factor authentication
  • Regularly review account access and remove unauthorized users
  • Report suspected security breaches immediately
  • Maintain up-to-date contact information
  • Designate authorized personnel for account management
7.2 Account Monitoring

We reserve the right to:

  • Monitor platform usage for compliance with this Policy
  • Investigate suspected violations and request additional information
  • Temporarily suspend accounts pending investigation of violations
  • Require modification of programs that violate this Policy

8. Enforcement and Violations

8.1 Violation Response

Upon discovering a Policy violation, we may:

  • Issue a warning and require corrective action within a specified timeframe
  • Temporarily suspend specific program features or entire programs
  • Require pre-approval for new programs or major modifications
  • Impose additional monitoring or reporting requirements
  • Terminate your account for serious or repeated violations
8.2 Appeal Process

If you believe enforcement action was taken in error:

  • Submit a written appeal within 30 days of the action
  • Provide documentation supporting your position
  • Participate in good faith in our review process
  • Accept our final determination on the matter

9. Platform Modifications

9.1 Policy Updates

We may modify this Policy at any time by:

  • Providing 30 days advance notice of material changes
  • Posting updated versions on our platform
  • Requiring acknowledgment of changes for continued use
  • Grandfathering existing programs where reasonable
9.2 Platform Changes

We reserve the right to:

  • Modify platform features and capabilities with reasonable notice
  • Discontinue features that are no longer viable or compliant
  • Implement new security or compliance requirements
  • Migrate data to new systems with appropriate safeguards

10. Liability and Responsibilities

10.1 Customer Responsibilities

You are solely responsible for:

  • All aspects of your reward programs including design, funding, and operation
  • Compliance with applicable laws and regulations
  • Customer service and dispute resolution for your programs
  • Maintaining adequate insurance coverage for your business activities
  • Program performance and customer satisfaction
10.2 Platform Responsibilities

Our responsibilities are limited to:

  • Providing a functional platform for program creation and management
  • Maintaining reasonable security measures for platform infrastructure
  • Providing technical support as outlined in our service agreement
  • Notifying you of known platform issues that may affect your programs

11. Reporting and Support

11.1 Violation Reporting

To report suspected Policy violations:

Email: [email protected]
Submit tickets through the platform dashboard
Include detailed description of the violation
Provide supporting evidence where available
Specify the programs or accounts involved

11.2 Technical Support

For technical assistance:

Email: [email protected]
Submit tickets through the platform dashboard
Access our knowledge base and documentation

12. Contact Information

Platform Operator: The Somcan Group
Address: 1A 1800 Ironstone Manor, Pickering, ON, L1W3J9 Canada
Email: [email protected]
Phone: 905.831.3364

For questions about this Policy or to request clarification on specific use cases, please contact your account manager or Customer Service.

By using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Acceptable Use Policy. Violation of this Policy may result in suspension or termination of your account and legal action where appropriate.